Developed training programs for the Global IT Change Management Office (CMO). Developed and deployed training for IT and change management projects. Provided consultation on training for programs outside of Global IT and the CMO. Restructured and supported the Enterprise-Wide Training Governance (EWTG) committee.

• Governance. Restructured the EWTG committee to provide continued governance for training that spanned across multiple divisions. Developed the charter and approval process, and served as the secretary for the committee and prepared requesters for EWTG review.
• Role-based Training Programs. Developed role-based training programs for GxP applications, including Veeva Vault Quality, Valgenesis, and Omni Vivo.
• Compliance Training Programs. Developed eLearning programs on the use of OneDrive, SharePoint, MS Teams and Seagen’s data classification policy for all staff and contractors.
• System Migration and Decommissioning. Consolidated, migrated and decommissioned two learning management systems as part of the Pfizer merger. Provided change management support for the retirement of the WalkMe application.

Owned the portfolio of training projects for the LMS team, which provided support to six medical centers. Designed and developed courses that spanned across multiple medical centers. Gathered training requirements and content from SMEs. Negotiated agreements between business owners and other stakeholders with competing interests to ensure projects were completed on time. Established an ongoing, repeatable process for maintaining enterprise-wide clinical programs.

• Governance. Established a new Clinical Education Directors (CED) committee after the turnover of several clinical leaders in 2020. This group provides governance for enterprise-wide training programs for nursing staff.
• Lessons Learned Log. Created a lessons learned log based on 10 years’ worth of project history and postmortem sessions. This log was used at the start of each project to identify project risks and appropriate mitigation techniques.
• Annual Training. Managed, developed and delivered the Annual Refresher Training for over 19,000 learners. This required coordination between the LMS team, 12 SMEs and over 40 stakeholders across the enterprise.
• Training Development and Delivery. Designed and developed eLearning courses on workplace violence prevention and diversity, equity & inclusion. These annual courses were completed by over 23,000 staff and physicians.

Developed training for the new HR/Payroll system (Workday) for over 40,000 employees across the University of Washington. This project involved replacing multiple dis-joined systems with a modern, integrated HR and payroll system. Designed and developed instructor-led and computer-based training. gathered training requirements and assessed learning needs based on functional specifications and business process reviews.

• Project Management. Built the change management team's project plan and aligned it to the overall software deployment plan. Maintained constant communication with the functional, technical and integration leads to ensure alignment with the training programs.
• Organization Change Management. Created role mapping tools for the Integrated Change Management (ICM) team. Provided synchronous change management workshops to the readiness teams.
• Training Development. Developed training videos and job aids for the Workday deployment. Designed video templates and style guides based on guidelines set by the University of Washington, Workday, and general best-practices.

Produced 2D and 3D artwork for tabletop games. Provided custom commissions of science fiction/fantasy characters at gaming conventions. Wrote puzzle-based tabletop game modules.

• Tabletop Game Modules - DOBU Series. Wrote tabletop game modules for the D&D 5E system, and published them on DMSGuild.com. Designed all artwork for the series.
• Ad Astra Series. Provided art direction and design for a 12-part series of D&D 5E modules in the Spelljammer setting. Coordinated contractors to provide internal artwork for the modules. Wrote the last module in the series.
• Convention Artwork. Provided artwork for the Origins Game Fair program from 2011-2015.

Designed and taught courses on safety, plant science, troubleshooting, and root cause analysis (RCA). Led cross-functional project teams to design learning programs for field workers. Developed presentations, study guides, exams, videos, posters, and other learning materials. Performed RCAs for field injuries and vehicle incidents. Represented the company in the community by serving as a judge and mentor in the company-sponsored 4-H electrical program. Served on the company's Inclusion and Diversity Team in 2010 and 2011.

• Electrical Training Program. Designed a metrics-driven process to improve training programs based on daily evaluations. Restructured and updated courses in the electrical training program based on data generated by this process. Streamlined the two-instructor course to allow for delivery by a single instructor.
• Safety Training Program. Designed and delivered a safety training program grounded in root cause analysis, pre-job briefing and hazard assessment in accordance with CFR 1910.269. Delivered targeted training to over 150 managers and 1000 field workers.
• Pre-Job Briefing and Hazard Assessment. Brokered an agreement between the union and management team to develop a mutually agreeable hazard assessment tool and RCA training program.
• 1910.269 Training. Designed an instructor-led training program on the request for clearance (RFC) and hold card procedure for over 500 workers and supervisors in accordance with CFR 1910.269(m) and (d).
• Additional eLearning Courses. Designed eLearning courses on winter driving safety, slow-moving vehicles, and poisonous plant safety for over 1000 field workers. Animated short videos on ladder safety using 3D animation software.
• Service to Company and Community. Served on the company's inclusion and diversity (I&D) team. Developed training on the I&D toolkit, and delivered training on professional networking at the company's internal I&D career fair. Also served as a judge for the company-sponsored 4-H electrical program.

Planned and executed control system upgrades with the project management and engineering teams.  Troubleshot and repaired control systems at natural gas compressor stations. Programmed and updated programmable logic controller (PLC) code. Completed ISA CCST Level 1 Certification.

• PLC System Upgrades. Supervised and tested the $400,000 system upgrade from an OS/2-based Wood Group control system to a more modern Allen-Bradley system.
• Maximo Training. Provided training on the Maximo work management system during each monthly safety meeting from 2007-2009.
• Policies and Procedures. Wrote the maintenance procedures for instrument calibration at the Chesapeake LNG plant. These modular procedures simplified the process for tracking maintenance and minimized the impact of future system upgrades.
• HMI System Design and Installation. Installed and configured new HMI systems at four compressor stations. These replaced WYSE terminals and ran from the station's PLC.

Taught over 200 students in the Electricity 101, 102, and 103 courses. Developed supplementary materials and guides. Provided subject matter expertise, technical assistance, and coaching to students in the electrical program. Delivered walk-through instruction to online students, many of whom had little or no prior technical experience.

• Proactive Communication Program. Developed a structured outreach program for students in the electrical program. This program quickly identified struggling students and improved the overall course completion rate by over 17%.
• The Decker Connect. Wrote articles on objective-based study techniques for the Decker College newsletter, The Decker Connect.

Installed, maintained, and repaired 250KW Direct Fuel Cell (DFC) stack and support systems. Trained customers on fuel cell operations and maintenance. Completed factory acceptance testing for I&C systems. Provided online and phone support to technicians while working in the Global Technical Assistance Center (GTAC). Calibrated Agilent gas chromatographs. Wrote initial maintenance and operating procedures for fuel cell systems.

• System Area of Expertise - Gas Chromatography. Calibrated Agilent 3000 MicroGCs for the conditioning and field services teams. Designed an Excel-based, PDA-driven process to automate GC data entry, saving 4-5 man-hours/month.
• Training Customers. Trained Mercedes plant engineers to be first responders to fuel cell casualties. This included a general overview of the plant's operation and training on how to stabilize following a shutdown.
• Asian DFC Installation. Installed and commissioned the first Asian DFC at the Kirin Brewery in Toride, Ibaraki (Japan). Worked with Marubeni contractors to complete operational acceptance testing.

Operated the ship’s 550MW reactor during steady state and transient conditions. Served as Reactor Operator for multiple Operational Reactor Safeguards Exams (ORSE). Calibrated and tested the plant’s instrumentation and control systems. Trained personnel in reactor plant theory, safety, procedures, and quality assurance.

• Special Qualifications. Qualified as Quality Assurance Inspector. Performed reactor plant quality inspections and certified pressure test equipment for use in steam plant maintenance.
• System Area of Expertise - Chemical Injection. Served as the system owner for the morpholine injection system. Troubleshot and repaired all system issues for this system from 2000 - 2002.
• Training Area of Expertise - Reactor Theory. Provided training on reactor theory to the division for ORSE preparation. Recognized by the Mobile Training Team for system knowledge during their 2001 evaluation.