Douglas Bushong
Project Management, Change Management and Training Professional
Education
Boise State University

Master of Educational Technology | GPA 4.00

Inducted into Kappa Delta Pi education honor society.

Arizona State University

Master of Business Administration | GPA 4.00

Inducted into Beta Gamma Sigma business honor society.

Excelsior College

Bachelor of Science, Nuclear Engineering Technology | GPA 3.83

Graduated Magna Cum Laude

Awarded the Marvin Curling Memorial Award for 2004/2005.

Excelsior College

Associate in Applied Science, Technical Studies (Electromechanical) | GPA 3.75

Graduated with High Honors.

Awarded the Leroy V. Good Memorial Award for 2004/2005.

Skills and Competencies
Project Management

I communicate with stakeholders, maintain project plans, and deliver results on-time. I am comfortable managing multiple projects at the same time.

Instructional Design

I deliver learning experiences that conform to project requirements, based on business needs.

Public Speaking / Presenting

I've spoken to large and small audiences. I've delivered instructor-led training in small classrooms, project proposals to executive teams, and presentations in large auditoriums.

Microsoft Office

I have a deep understanding of Word, Excel, and PowerPoint, including the the use of macros, linking, pivot tables and animation.

Adobe Master Suite

I primarily use Photoshop, Audition, and Premiere. I also have experience using After Effects and Dreamweaver.

eLearning Development Software

I have experience developing computer-based training using the following software:

  • Articulate Studio
  • iSpring
  • Lectora Inspire
  • Camtasia Studio
Current Certifications
Project Management Professional

Project Management Institute

Prosci Certified Change Practitioner

Prosci

NAUI Certified Diver - Advanced and Nitrox

NAUI Worldwide

Past Certifications
Certified Control System Technician, Level 1

International Society of Automation

2005 - 2017

Core Curriculum and Electrical Trainer

National Center for Construction Education & Research (NCCER)

2004 - 2006

Amateur Radio Operator, Technician Class

Federal Communication Commission

2002 - 2012

Awards and Honors
Beta Gamma Sigma (ΒΓΣ) Honor Society

Academic honor society for business school students.

https://www.betagammasigma.org/

Kappa Delta Pi (ΚΔΠ) Honor Society

Academic honor society for education.

https://www.kdp.org/

Marvin Curling Award, 2005

This award is given in memory and recognition of the vision and contribution of Marvin Curling to the development of collaboration between industry and education through the integration of corporate-sponsored training and college-level learning. The New York Power Authority (NYPA) contributed the endowment to maintain this annual award presented to a graduate who achieved outstanding academic achievement while pursuing a degree in a nuclear technology program.

Leroy V. Good Memorial Award, 2002

In recognition of LeRoy V. Good's efforts on behalf of community colleges throughout the country, the faculty of Excelsior College presents this award for academic excellence and outstanding achievement in earning an associate degree through independent study.

Volunteer Work
Turkey Tracks

Turkey Tracks is an event that provides young adults with mobility challenges the opportunity to experience the joy of turkey hunting. More information about the organization can be found here:

Turkey Tracks 

In 2013 I worked with the organizers and guides to gather video footage of the hunts. I produced a DVD from this footage for them to show at future events. In addition, I developed a WordPress-based website for the charity organizers that would allow them to update their site regularly from the user-friendly WordPress dashboard.

4-H Electrical Program

In the 4-H electrical program, 4-H members complete electrical projects including simple series/parallel circuits, shake-up lights, drop lights, and lamps. These projects provide the learners with the opportunity to learn about electricity and electrical safety.

From 2009 - 2014, in my capacity as an advisor, I worked with the learners in the months leading up to the fair to ensure they were prepared for the event. During the week of the fair, I worked with the committee of volunteers to judge the projects, selecte projects for honors and awards, and determine which would go to the state fair.

Summary

Overview. I am a seasoned project management professional specializing in the development of organizational change management and training programs.

Leadership. I build consensus among team members with competing interests, create governance structures for training programs, and mentor cross-functional teams to get projects across the finish line.

Training Development. I translate technical specification, regulations and business processes into engaging training that drives adoption across a global workforce.

System Thinking. I see the interplay between systems, people and processes, and I dig deep to find the true root causes to the issues that arise.

Professional Experience
Pfizer (Previously Seagen)
Principal Instructional Designer2022-2025

Developed training programs for the Global IT Change Management Office (CMO). Developed and deployed training for IT and change management projects. Provided consultation on training for programs outside of Global IT and the CMO. Restructured and supported the Enterprise-Wide Training Governance (EWTG) committee.

  • Governance. Restructured the EWTG committee to provide continued governance for training that spanned across multiple divisions. Developed the charter and approval process, and served as the secretary for the committee and prepared requesters for EWTG review.
  • Role-based Training Programs. Developed role-based training programs for GxP applications, including Veeva Vault Quality, Valgenesis, and Omni Vivo.
  • Compliance Training Programs. Developed eLearning programs on the use of OneDrive, SharePoint, MS Teams and Seagen’s data classification policy for all staff and contractors.
  • System Migration and Decommissioning. Consolidated, migrated and decommissioned two learning management systems as part of the Pfizer merger. Provided change management support for the retirement of the WalkMe application.
UW Medicine
LMS Portfolio Manager/ Sr. Instructional Design Consultant/ Instructional Design Manager2016-2022

Owned the portfolio of training projects for the LMS team, which provided support to six medical centers. Designed and developed courses that spanned across multiple medical centers. Gathered training requirements and content from SMEs. Negotiated agreements between business owners and other stakeholders with competing interests to ensure projects were completed on time. Established an ongoing, repeatable process for maintaining enterprise-wide clinical programs.

  • Governance. Established a new Clinical Education Directors (CED) committee after the turnover of several clinical leaders in 2020. This group provides governance for enterprise-wide training programs for nursing staff.
  • Lessons Learned Log. Created a lessons learned log based on 10 years’ worth of project history and postmortem sessions. This log was used at the start of each project to identify project risks and appropriate mitigation techniques.
  • Annual Training. Managed, developed and delivered the Annual Refresher Training for over 19,000 learners. This required coordination between the LMS team, 12 SMEs and over 40 stakeholders across the enterprise.
  • Training Development and Delivery. Designed and developed eLearning courses on workplace violence prevention and diversity, equity & inclusion. These annual courses were completed by over 23,000 staff and physicians.
University of Washington
Instructional Designer2015-2016

Developed training for the new HR/Payroll system (Workday) for over 40,000 employees across the University of Washington. This project involved replacing multiple dis-joined systems with a modern, integrated HR and payroll system. Designed and developed instructor-led and computer-based training. gathered training requirements and assessed learning needs based on functional specifications and business process reviews.

  • Project Management. Built the change management team's project plan and aligned it to the overall software deployment plan. Maintained constant communication with the functional, technical and integration leads to ensure alignment with the training programs.
  • Organization Change Management. Created role mapping tools for the Integrated Change Management (ICM) team. Provided synchronous change management workshops to the readiness teams.
  • Training Development. Developed training videos and job aids for the Workday deployment. Designed video templates and style guides based on guidelines set by the University of Washington, Workday, and general best-practices.
www.douglasbushong.com
Independent Artist and Animator2010-Present

Produced 2D and 3D artwork for tabletop games. Provided custom commissions of science fiction/fantasy characters at gaming conventions. Wrote puzzle-based tabletop game modules.

  • Tabletop Game Modules - DOBU Series. Wrote tabletop game modules for the D&D 5E system, and published them on DMSGuild.com. Designed all artwork for the series.
  • Ad Astra Series. Provided art direction and design for a 12-part series of D&D 5E modules in the Spelljammer setting. Coordinated contractors to provide internal artwork for the modules. Wrote the last module in the series.
  • Convention Artwork. Provided artwork for the Origins Game Fair program from 2011-2015.
NiSource, NIPSCO
Technical Trainer / Instructional Designer2009-2015

Designed and taught courses on safety, plant science, troubleshooting, and root cause analysis (RCA). Led cross-functional project teams to design learning programs for field workers. Developed presentations, study guides, exams, videos, posters, and other learning materials. Performed RCAs for field injuries and vehicle incidents. Represented the company in the community by serving as a judge and mentor in the company-sponsored 4-H electrical program. Served on the company's Inclusion and Diversity Team in 2010 and 2011.

  • Electrical Training Program. Designed a metrics-driven process to improve training programs based on daily evaluations. Restructured and updated courses in the electrical training program based on data generated by this process. Streamlined the two-instructor course to allow for delivery by a single instructor.
  • Safety Training Program. Designed and delivered a safety training program grounded in root cause analysis, pre-job briefing and hazard assessment in accordance with CFR 1910.269. Delivered targeted training to over 150 managers and 1000 field workers.
  • Pre-Job Briefing and Hazard Assessment. Brokered an agreement between the union and management team to develop a mutually agreeable hazard assessment tool and RCA training program.
  • 1910.269 Training. Designed an instructor-led training program on the request for clearance (RFC) and hold card procedure for over 500 workers and supervisors in accordance with CFR 1910.269(m) and (d).
  • Additional eLearning Courses. Designed eLearning courses on winter driving safety, slow-moving vehicles, and poisonous plant safety for over 1000 field workers. Animated short videos on ladder safety using 3D animation software.
  • Service to Company and Community. Served on the company's inclusion and diversity (I&D) team. Developed training on the I&D toolkit, and delivered training on professional networking at the company's internal I&D career fair. Also served as a judge for the company-sponsored 4-H electrical program.
NiSource, Columbia Gas Transmission
Automation Technician2004-2009

Planned and executed control system upgrades with the project management and engineering teams.  Troubleshot and repaired control systems at natural gas compressor stations. Programmed and updated programmable logic controller (PLC) code. Completed ISA CCST Level 1 Certification.

  • PLC System Upgrades. Supervised and tested the $400,000 system upgrade from an OS/2-based Wood Group control system to a more modern Allen-Bradley system.
  • Maximo Training. Provided training on the Maximo work management system during each monthly safety meeting from 2007-2009.
  • Policies and Procedures. Wrote the maintenance procedures for instrument calibration at the Chesapeake LNG plant. These modular procedures simplified the process for tracking maintenance and minimized the impact of future system upgrades.
  • HMI System Design and Installation. Installed and configured new HMI systems at four compressor stations. These replaced WYSE terminals and ran from the station's PLC.
Decker College
Electrical Instructor (Contract)2004-2005

Taught over 200 students in the Electricity 101, 102, and 103 courses. Developed supplementary materials and guides. Provided subject matter expertise, technical assistance, and coaching to students in the electrical program. Delivered walk-through instruction to online students, many of whom had little or no prior technical experience.

  • Proactive Communication Program. Developed a structured outreach program for students in the electrical program. This program quickly identified struggling students and improved the overall course completion rate by over 17%.
  • The Decker Connect. Wrote articles on objective-based study techniques for the Decker College newsletter, The Decker Connect.
FuelCell Energy, Inc
Field Service Technician2002-2004

Installed, maintained, and repaired 250KW Direct Fuel Cell (DFC) stack and support systems. Trained customers on fuel cell operations and maintenance. Completed factory acceptance testing for I&C systems. Provided online and phone support to technicians while working in the Global Technical Assistance Center (GTAC). Calibrated Agilent gas chromatographs. Wrote initial maintenance and operating procedures for fuel cell systems.

  • System Area of Expertise - Gas Chromatography. Calibrated Agilent 3000 MicroGCs for the conditioning and field services teams. Designed an Excel-based, PDA-driven process to automate GC data entry, saving 4-5 man-hours/month.
  • Training Customers. Trained Mercedes plant engineers to be first responders to fuel cell casualties. This included a general overview of the plant's operation and training on how to stabilize following a shutdown.
  • Asian DFC Installation. Installed and commissioned the first Asian DFC at the Kirin Brewery in Toride, Ibaraki (Japan). Worked with Marubeni contractors to complete operational acceptance testing.
US Navy, USS Carl Vinson
Reactor Operator / Electronics Technician, 1st Class1996-2002

Operated the ship’s 550MW reactor during steady state and transient conditions. Served as Reactor Operator for multiple Operational Reactor Safeguards Exams (ORSE). Calibrated and tested the plant’s instrumentation and control systems. Trained personnel in reactor plant theory, safety, procedures, and quality assurance.

  • Special Qualifications. Qualified as Quality Assurance Inspector. Performed reactor plant quality inspections and certified pressure test equipment for use in steam plant maintenance.
  • System Area of Expertise - Chemical Injection. Served as the system owner for the morpholine injection system. Troubleshot and repaired all system issues for this system from 2000 - 2002.
  • Training Area of Expertise - Reactor Theory. Provided training on reactor theory to the division for ORSE preparation. Recognized by the Mobile Training Team for system knowledge during their 2001 evaluation.